Shipping Policy

Last updated: 10 October 2026

At RUpuzzled, we aim to deliver your book nooks, puzzles and other products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched and delivered within the United Kingdom.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before dispatch. Processing times may be longer during busy periods, sales events or public holidays.

You will receive an order confirmation email after placing your order. Once your order has been shipped, we will send you a dispatch confirmation email with tracking details.

2. Shipping Destinations

We currently offer shipping within the United Kingdom. Delivery availability may vary depending on your location.

If you are unsure whether we deliver to your area, please contact us at info@rupuzzled.co.uk before placing your order.

3. Delivery Times

Estimated delivery times begin from the date your order is dispatched, not the date the order is placed.

• Standard delivery: Typically 2–5 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Delivery may take longer during peak shopping periods, public holidays, severe weather or circumstances outside our control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions displayed on our website at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we will send the tracking details to your email address.

Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.

6. Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible at info@rupuzzled.co.uk. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

We may not be responsible for delays or additional costs caused by incorrect or incomplete delivery information, to the extent permitted by law.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at info@rupuzzled.co.uk with your order number.

We will work with you and, where appropriate, the delivery carrier to investigate the delay.

Nothing in this policy limits your statutory rights under UK consumer law, including your rights concerning delivery and goods that do not arrive.

8. Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us at info@rupuzzled.co.uk as soon as possible and include your order number and photographs of the issue, if possible.

We will assess the issue and work with you to resolve it in accordance with applicable consumer law.

9. Delivery Responsibility

We will take reasonable steps to ensure that your order is dispatched and delivered in accordance with the applicable delivery arrangements.

Unless you have agreed otherwise, goods must be delivered within the timeframe required by applicable law.

This policy does not remove or reduce any rights you may have if an order is lost, delayed or not delivered.

10. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: info@rupuzzled.co.uk
Business: RUpuzzled
Website: https://rupuzzled.co.uk

We will do our best to assist you with your delivery enquiry.